Things to Know About OSLA
Welcome to OSLA
Servicing student loans is not a new venture for us. We have been servicing loans for 50 years! We know loan servicing and pledge to provide our customers with accurate information and courteous assistance in order to help them successfully manage repaying their student loans.
Commitment to Customers
OSLA's long-term goal is to continue to provide exceptional customer service for borrowers who have received student loans. OSLA has devoted considerable time, energy and resources developing Customer Service Representatives with knowledge and experience to provide exceptional service to our customers. OSLA has remained committed to providing customers with high level service as they repay thier student loans.
Exceptional Customer Service
From January 2006 through October 2007, OSLA was recognized as an Exceptional Performer by the U.S. Department of Education by meeting and exceeding the standards established for participants in the Federal Family Education Loan (FFEL) Program by the Department. Electronically or over the phone, you choose what’s best for you! OSLA is available to customers via the web, by email, by mail, toll free phone, and onsite meetings. Borrowers may review account information, make payments and learn about deferments, forbearances, and payment plan options from our website. Additionally, a borrower may call our customer service department and ask questions about repayment in order to make the best decisions about managing their student loans.
High customer satisfaction is the single most important strength of OSLA. Our borrowers have been surveyed randomly for many years. Positive responses are given by our customers on a regular basis. OSLA staff is consistently rated by customers in the 90 percentile with good or excellent customer satisfaction ratings. Learn more