Student Loan Servicing

Official Servicer of Federal Student Aid


Important Notices

Federal student loan flexibilities for the COVID-19 emergency have been extended through August 31, 2022.

We are updating our websites and systems as quickly as possible to explain the types of relief now available for federal student loans held by the Department of Education. We appreciate your patience. Visit for updates.

Important Limited PSLF Waiver Opportunity

On Oct. 6, 2021, The U.S. Department of Education (ED) announced a temporary period during which borrowers may receive credit for payments that previously did not qualify for PSLF or TEPSLF. Visit for more information.

Relief available for FFELP borrowers. Click for more information.

If you live in Massachusetts, you can contact the Massachusetts Attorney General’s Student Loan Ombudsman to file a student loan complaint or get additional help navigating repayment options. State of Massachusetts- Ombudsman’s Student Loan Assistance Unit.

NMLS Consumer Access
NMLS ID: 1514875